Need Help? Contact Us
Need a hand? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Use live chat for quick help, or email for account and payments enquiries. Phone support can be arranged for more complex matters. We aim to respond promptly and help you resolve problems or answer queries about withdrawals, deposits or game access. Reach out via any convenient channel below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email reply within 24 hours on business days) |
| General enquiries | [email protected] (company and payments enquiries; response within one business day) |
| Affiliate enquiries | [email protected] (partnerships, tracking and marketing support) |
| Phone | +44 20 7946 2815 (call-back service; Mon-Fri 09:00-18:00) |
| Working hours | 24/7 live chat, email replies Mon-Fri 09:00-18:00 |
Contact Us by Email
Please contact [email protected] by email for detailed requests, account issues or any matter requiring explanations or documents. Email is our preferred channel for recordable correspondence; include a clear subject line and up-to-date contact details so we can respond promptly. Providing full account information and copies of relevant documents helps speed up resolution and avoids unnecessary delays.
Submit Your Inquiry
Response Time
Need help? Our support team aims to respond to most enquiries within one business day. Simple requests are usually handled quickly via live chat; email replies may take up to 24 hours. Complex cases requiring investigation or third-party checks can take longer depending on their nature, but we’ll keep you updated at every step until the issue is resolved.
Feedback
We’d love your feedback on Hyper Lucky. Share suggestions, ideas or any issues you spot, they’re reviewed carefully and used to improve our service and the site experience. Drop a note through live chat or email our team, and we’ll take your comments on board as we refine features, promotions and support for all UK players.