Player Privacy Policy
This Privacy Policy explains how Hyper Lucky collects, uses and protects the personal information we hold about players in the United Kingdom. We take your privacy seriously and set out below the types of data we collect, why we process it, how it is kept secure and the rights you have in relation to your information.
Types of data we collect
We collect information needed to provide and maintain your account, process transactions and support safe play. This includes personal data, technical data and transactional data provided directly by you or generated while you use our services.
Personal data
Personal data covers information you give us when registering or contacting support, for example your name (where provided), email address, date of birth and any details you include when verifying or recovering your account. We also process contact preferences and records of communications with our support team.
Technical data
Technical data relates to your device and connection, such as IP address, browser type, device identifiers, operating system, passkey usage and general activity logs. We use this data to keep accounts secure, diagnose technical issues and improve site performance on desktop and mobile.
Transactional data
Transactional data covers deposits, withdrawals, game activity, bet history, bonuses credited or debited, and wallet addresses when you use cryptocurrency. We record this information to manage your account, process payments and detect suspicious activity.
Use of information
We use your information to operate your account, to provide customer service, to process deposits and withdrawals, and to monitor play for fair and responsible gaming. Data is also used for fraud prevention, security, dispute handling and to comply with legal or regulatory obligations where applicable.
Data protection practices
We protect your information using technical and organisational measures appropriate to the risks involved, including encryption, access controls and secure servers. Access to personal data is limited to authorised staff and contracted service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember your preferences and analyse site usage. Some cookies are essential for account security and functionality, while others help us improve content and performance. You can manage cookie settings in your browser, but disabling certain cookies may affect functionality.
User rights
You have rights in relation to your personal data, including the right to access, correct and request deletion of information where permitted by law. You may also object to or restrict certain processing, and request a copy of personal data in a commonly used format where applicable.
Access, correction and deletion of data
To access, update or request deletion of your personal information, contact our privacy team. We will respond to requests in line with applicable legal requirements and may retain certain information where necessary for legal, security or operational reasons.
Information sharing and third parties
We may share data with third-party service providers who support our operations, for example game providers, fraud prevention, analytics, customer support and legal advisors. We require these providers to protect data in accordance with this policy. We do not sell your personal information.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal obligations. Any material changes will be posted on the site and, where appropriate, notified to account holders. For privacy enquiries or requests please contact [email protected].