Support is available to help with account questions, deposits and withdrawals, verification, technical issues or general feedback. The team responds via live chat, email and a UK phone line, and can advise on safer‑gambling tools, limits and responsible play. For urgent account problems use live chat; for billing, payments or policy enquiries email the helpdesk; for commercial or affiliate matters use the dedicated affiliate channel. Support staff can escalate complex queries to specialists in payments, security and compliance.
| Department | Contact |
|---|---|
| Customer support | [email protected] — Live chat & email for account and technical help (fastest channel) |
| General enquiries | [email protected] — Billing, payments and policy questions; replies within 24 hours |
| Affiliate enquiries | [email protected] — Partnership proposals and affiliate programme information |
| Phone | +44 20 7183 6420 — UK line for urgent matters |
| Working hours | Mon–Fri, 09:00–18:00 |
For detailed requests, account issues or matters requiring documents or explanations, please contact [email protected] — email is the preferred method. Include a clear subject line, account username and up‑to‑date contact details, and attach any relevant files to help process the request without delay. Providing complete information reduces follow‑up and speeds resolution.
Customer support aims to respond to most enquiries within one business day. Simple requests, account questions and routine wallet issues are usually handled quickly; more complex matters—such as fraud investigations, large withdrawals or technical disputes—may require additional time while the team investigates or liaises with external partners. Response time depends on the issue’s nature and required checks.
Please share feedback, suggestions or ideas for improving the website — your input helps shape future updates and fixes. Messages about usability, missing features or content accuracy are especially helpful. All feedback is reviewed carefully and used to improve the service and user experience, so taking a moment to explain what worked and what didn’t makes a real difference.
