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Hyper Lucky Privacy Policy

This Privacy Policy explains how Hyper Lucky collects, uses and protects personal information when you create an account, play games or otherwise interact with our services. We respect your privacy and set out the types of data we process, how that information is used, the choices you have, and how to contact us about your privacy rights.

Types of data we collect

We collect different categories of information depending on your interactions with the site. This includes:

  • Account data – name, email address, chosen password, device passkeys and account identifiers.
  • Personal data – contact details you provide, and any identity information supplied voluntarily for support or security checks.
  • Technical data – IP addresses, browser and device details, operating system, app or browser identifiers, and connection logs.
  • Transactional data – deposit and withdrawal records, transaction identifiers, currencies and wallet addresses used for crypto transfers.
  • Usage data – game activity, session duration, pages visited, preferences and error logs.

How we use your information

We use data to operate your account, process transactions, provide customer support, prevent fraud, and to maintain and improve the service. Data also helps us comply with legal and regulatory obligations, and to communicate about important account or security matters. Where we ask for optional information, you can decline to provide it; that may limit certain features.

Data protection practices

We apply administrative, technical and physical measures designed to protect personal data against unauthorised access, loss or misuse. Access to personal information is restricted to staff and contractors who need it to perform their duties. We also support additional account protections such as passkey authentication and strong password controls.

Cookies and tracking technologies

Cookies, web beacons and similar technologies are used to make the site work, to remember preferences and to measure site performance. You can manage cookie preferences through your browser settings; disabling certain cookies may affect functionality. Third‑party analytics or advertising partners may also place cookies when you use the service.

Information sharing and third parties

We do not sell your personal information. We share data with trusted third parties where necessary to operate the service, including payment processors, cloud hosting providers and fraud prevention services. Suppliers act only on our instructions and are contractually required to protect your information. We may disclose information if required by law or to respond to legitimate requests from public authorities.

User rights

You have rights in relation to your personal data, including the right to access, correct, object to processing, and request restriction or portability where applicable. You may also withdraw consent for specific processing activities at any time, without affecting processing carried out prior to that withdrawal.

Access, correction and deletion

To request access, correction or deletion of your personal data, contact support. We will respond within a reasonable time and may ask for information to verify your identity before making changes. Some data may be retained where necessary for legal, tax or security purposes.

Updates to this policy

We may update this Privacy Policy to reflect changes in services, legal requirements or practices. When we make significant changes we will post an updated version and provide notice through the account or site. If you have questions about how HyperLucky handles your personal information, contact our support team.